"Smart Medical" emergency medical dispatch process

With the development of mobile communication technology, the first aid time is expected to be greatly advanced under the "smart" scheduling of the intelligent network, bringing more hope to the patients. Michael Hammer and Jame Champy are pioneers in the concept of “business process reengineering” in the 1990s. The core of this concept is to use advanced information technology to achieve significant improvements in cost, quality, service and speed. .

“Business Process Reengineering” is becoming the core driving force for hospitals to receive “smart medical ” solutions. Through emergency medical equipment , the time from the ambulance to the operating room can be shortened by more than 20%, and the precious gold rescue time can be won for patients. Through wireless data transmission, doctors can realize multi-point consultations in different places, and nurses can also treat diseases. The treatment information is clear at a glance, saving labor costs by more than 2/3.

"Gold rescue time" is a matter of seconds

Some numbers are always shocking to us, but this is the driving force behind the development of technology. According to the statistics of the Center for Cardiovascular Disease Prevention and Control of the Ministry of Health, more than 500,000 people die each year from sudden cardiac death in China. 70% of them die from hospitals because they cannot get effective on-site ambulance. The success rate of these patients is not To 1%, it is imperative to seize the prime time of first aid and shorten the time before hospital.

Pre-hospital first aid time is a matter of seconds, but it is interlocking. How to reengineer business processes through “smart medical” solutions to seamlessly link each link?

Many people may not know that after the patient or his family called the 999 emergency number, a "smart medical" system has been busy working in the background. A year ago, China Mobile Beijing Company began to study and help the government and related institutions to promote "smart medical care", and use the advanced communication information technology such as Internet of Things, cloud computing, optical fiber network, 3G network and future 4G network to jointly build a coverage first aid. A comprehensive, three-dimensional emergency medical information collaboration platform system for command centers, emergency vehicles, medical personnel, and hospitals.

Through this system, patients will receive efficient, accurate and timely services from the beginning of the alarm. The emergency command center will dispatch appropriate ambulance vehicles to rescue the patients through the most reasonable route according to the actual situation of the patients, and select the hospital with the best comprehensive treatment conditions during the rescue and transit.

At present, the Beijing 999 Command Center has 103 dispatching and commanding seats, and can accept 2,000 emergency calls from 2,000 people at the same time, and can receive more than 200,000 calls in 24 hours. Through cooperation with China Mobile Beijing Company, this platform can fully realize computer command and monitoring. After receiving the 999 emergency call, the computer can determine the alarm position through the system's GPS positioning device and coordinate the nearest emergency vehicle. Automatically dispatch the car within seconds. According to Meng Qin, director of the 999 Emergency Center Command Center Office, the status and location of each ambulance is clearly indicated in the command big screen, green is on standby; red is on the way to treat the patient; orange is on the way back.

At the same time, the system is connected to the traffic condition real-time monitoring system of the traffic control department, and is updated every 30 seconds. The computer can automatically select the optimal route for the ambulance according to the road conditions. In addition, the monitoring system will also bid farewell to the work hall, as long as there is a computer in front of the staff, the staff can monitor the emergency process anytime, anywhere. The same information is also displayed on the LCD screen in front of each call center staff member.

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