Release date: 2010-07-15
Motorola: Union Hospital Case Study Customer Profile Company Ren'an Hospital Location China, Hong Kong Industry Healthcare Motorola Products Motorola MC55 EDA Partner Ewell Hong Kong Ltd. Applied Mobile Clinical Solutions (developed by Ewell) to reduce the error rate, Improve patient safety factor, significantly improve work efficiency, optimize the workload of doctors and nurses, and set aside more time for actual nursing work. Clients said Dr. Anthony Lee, chief manager and medical director of Ren'an Hospital, said: "In addition to reducing the workload of medical staff for nursing patients More time, this new 'paperless' approach also significantly reduces human error caused by reading handwritten records.†“With the MC55, medical staff no matter where they are – in the patient bed Before, in the hallway, between the hospital buildings, dining out and even at home, the work can be done quickly and efficiently.†Company Profile: Ren’an Hospital was founded in 1994 and is the only private hospital in the Eastern New Territories of Hong Kong. As a rapidly growing provider of medical services, Ren'an Hospital has been recognized and recognized by several local and international medical institutions. Ren'an Hospital is committed to providing outstanding medical services to patients in the local community and beyond, and has built a reputation for patient-centered service, state-of-the-art technology and state-of-the-art equipment. Challenge: Ensuring patients receive safe and timely care As a modern private medical service provider, Ren'an Hospital faces a double challenge. On the one hand, hospitals must provide industry-leading care for every patient, ensuring safe and timely treatment becomes the norm for everyday work. On the other hand, hospitals also have a responsibility to help excellent and dedicated health care workers to do their jobs efficiently, so that they do not have excessive psychological pressure due to work stress, complicated work facilities or excessive responsibilities. Dr. Anthony Lee, Principal Manager and Medical Director of Ren'an Hospital, said: “We started looking for new ways to optimize processes and improve patient care and safety as early as 2009. We started to understand the practices of other hospitals in Hangzhou, Zhejiang Province. An interview with the People's Hospital is an example. The severe challenges faced by Hangzhou First People's Hospital are no less than the Ren'an Hospital, especially in the management of inpatients for infusion. Heavy workloads, lengthy workflows, and countless operational details are all sources of stress for healthcare professionals. Any mistake can cause personal safety hazards to the patient, and the infusion department gathers a large number of people (including patients and family members) day and night. These disadvantages also impose a heavy burden on the nurses. When it was learned that Hangzhou First People’s Hospital effectively solved the above problems by using advanced Motorola handheld devices, the management of Ren’an Hospital who came to visit realized that this technology may also be a magic weapon to solve the problem of Ren’an Hospital. Since then, after just a few months of evaluation, the deployment of the MC55 Enterprise Digital Assistant was launched in September 2009. Dr. Lee said: "We started with three pilot applications, namely identification, observation and medication. After the success of these three applications, we added other applications, including blood tests, patient planning, paperless documents and beds. Distribution.†Solution: The Motorola MC55 Enterprise Digital Assistant, combined with Ewell's Mobile Care Information System, provides healthcare professionals with powerful and comprehensive patient care assistance at their fingertips. Now, more than 100 MC55 corporate digital assistants assist doctors and nurses at Ren'an Hospital. The Motorola MC55 Enterprise Digital Assistant supports mobile clinical solutions developed by Motorola partner Ewell Hong Kong Ltd. and has achieved a significant return on investment for Ren'an Hospital. The MC55 Enterprise Digital Assistant simplifies virtually all application processes, from basic applications such as accurate patient identification at admission or discharge, to important patient safety issues such as ensuring that the right dose of the right medication or treatment is delivered to the right patient at the right time. Can be simplified. Patient ID Dr. Lee said, “As a procedure for the patient's first-line safety program, all newly admitted patients will be assigned a wristband with a barcode. With the Motorola MC55 Enterprise Digital Assistant, hospital staff can instantly view the patient's name by scanning the barcode. They can even confirm the identity of the patient by taking a picture. If the photo and barcode do not match, the doctor or nurse can mark the difference before treatment, administration or testing. This method ensures the efficiency of the treatment and protects the patient's safety. Renhe Hospital has gained a number of benefits with the transition from manual systems to the industry's leading wireless digital information network. Doctors and nurses can access patient records through the Motorola MC55 Enterprise Digital Assistant and keep up to date with the latest information. The alarm function of the Motorola MC55 Enterprise Digital Assistant also automatically notifies doctors and nurses of the patient's specific needs. The use of enterprise digital assistants significantly reduces the amount of paper needed to care for patients, while also simplifying the work required to process paper. In the past, doctors needed to write a prescription and then handed the prescription to the nurse. Now, doctors can enter prescriptions into the system directly through the MC55 Enterprise Digital Assistant. The same method is also applicable to other recording tasks, such as the MC55 Enterprise Digital Assistant, which can be directly entered into the thermometer and automatically recorded in the patient's healthcare information. Dr. Lee said: "In addition to reducing the workload of doctors and nurses to leave more time for nursing patients, this new 'paperless' work method also significantly reduces human error caused by reading handwritten records." Accurate inspection Examination is an important part of each treatment area. The management review process is a major organizational challenge for healthcare professionals. The Motorola MC55 Enterprise Digital Assistant helped Ren'an Hospital successfully optimize this daily application. The Motorola MC55 Enterprise Digital Assistant helps schedules, provides nurses with a list of patients requiring special examinations, when and where they are checked, and once again successfully reduces the chance of error. “When the blood test is performed, the nurse or technician scans the barcode on the patient's wristband to re-identify the patient's identity before the blood draw. They can print the label and attach it to the blood sample to ensure that the blood sample is processed quickly, ensuring 100% accuracy. Information Security In terms of security, systems based on the MC55 Enterprise Digital Assistant are also more secure than previous processes. All information is stored on a central server, no need to store any information, and can be kept in real time. Dr. Lee said: “Medical personnel use the MC55 Enterprise Digital Assistant to scan the barcode on the work permit to log in to the system. This process guarantees different levels of access and authorization, so that all nurses or doctors can obtain patient information at the relevant level. To protect the confidentiality of the overall data.†Advantages: Preventing errors and increasing productivity The MC55 Enterprise Digital Assistant was deployed by Motorola's long-term partner Ewell Hong Kong Ltd. and Motorola and Ren'an Hospital. The results were very satisfactory. The medical staff at Ren'an Hospital has integrated functions of the Motorola MC55 Enterprise Digital Assistant, which includes desktop computers, mobile phones, cameras, barcode scanners, and walkie-talkies. Dr. Lee said: "With the Motorola MC55, medical staff can do their work quickly and efficiently, in front of the patient bed, in the hallway, between the hospital buildings, out of the dining room and even at home, no matter where they are." With the Motorola MC55, medical staff can access clinical data and other key patient information in real time, and Ren'an Hospital staff can optimize their daily work. This technology helps reduce workload and saves more time for clinical care. Dr. Lee added: "Data collection and wireless access capabilities help us prevent errors in the workflow, thereby improving patient safety and efficiency and quality of care." Mobile voice and text messaging via virtual networks enables hospital staff Respond to emergencies in seconds. They can also view the patient's latest status through the MC55 Enterprise Digital Assistant and initiate medical intervention accordingly. The MC55 Enterprise Digital Assistant works with Ewell's mobile clinical solutions to provide a variety of medical databases and medical application support. Advanced data acquisition functions such as barcode scanners also automate data entry. Dr. Lee said: "With the compact Motorola MC55 mobile data terminal, medical organizations do not need to lay expensive network cables, purchase support peripherals, or power outlets, and can free up the actual deployment space. And it is rugged and durable. Features such as long life cycle, can withstand harsh environments and resist liquid splashing, and have a significant return on investment. Motorola MC55 is the perfect combination of appearance and function. Using a device to provide both voice and data services, can significantly reduce capital And operating costs, improve the efficiency of nursing work and patient safety factor. Although the product size is small, but the function is very powerful." About Ren'an Hospital Ren'an Hospital was founded in 1994, is the only private hospital in the Eastern New Territories. Ren'an Hospital is an advanced and modern hospital, known for its intimate service, cutting-edge technology and quality facilities. Ren'an Hospital has been commended and recognized by various local and international professional auditing organizations.
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